Your Account Rights & Eligibility
Account eligibility depends on local law in your region. Where local law permits, you must complete our age verification at registration. We require a valid ID photo and confirmation that you meet the legal threshold in your jurisdiction before your account is activated.
We retain your account data and transaction history for three years after closure, as required by local law and anti-money-laundering regulations. Personal contact details (email, phone) are deleted 30 days after closure. You can request a data export before or after closing your account.
Yes. Open live chat in your account settings or email our support team to request a full data export or ask for corrections. We respond within 48 hours on weekdays. You can also review and update your contact details directly in your account dashboard under 'Profile Settings'.
Any remaining balance in your account wallet will be returned to your linked DANA, OVO, GoPay or QRIS payment method within 15 minutes of closure confirmation. The destination must match the wallet you used for your most recent deposit. If the method is no longer active, contact support to arrange an alternative withdrawal.
At registration, you link a DANA, OVO, GoPay or QRIS wallet. Our system confirms the mobile number or account holder name matches your account profile. For each deposit or withdrawal, we verify the transaction destination is the same wallet. This protects your funds from unauthorized transfers.
Yes. Report disputes via live chat or email within 7 days of the transaction. Provide your account ID, transaction date and the payment method used. Our team investigates and works with your DANA, OVO, GoPay or QRIS provider to confirm the charge. Resolution typically takes 5–10 business days.
Your account data is stored on servers located in secure data centres compliant with international encryption standards. We use SSL/TLS encryption for all data in transit and hash your password so it cannot be read by our staff. Regular security audits verify our protections. Details are available in our full privacy policy.
